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Creating and managing teams of users
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Módulo
Creating and managing teams of users
1 Tema
15 minutos
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Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.
Circumstancing Case processing
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Módulo
Circumstancing Case processing
4 Temas
50 minutos
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Create variations of a Rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business.
Configuring common phrases for agents
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Módulo
Configuring common phrases for agents
1 Tema
10 minutos
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating custom tabs
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Módulo
Creating custom tabs
2 Temas
25 minutos
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Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Szenariobasierte Test-Cases erstellen und ausführen
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Módulo
Szenariobasierte Test-Cases erstellen und ausführen
2 Temas
25 minutos
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Erstellen Sie Szenario-Tests, um Tests auf Basis realen Anwendungs-Cases durchzuführen. Szenario-Tests umfassen mehrere Regeln und prüfen das...
Customizing the customer service user interface
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Módulo
Customizing the customer service user interface
2 Temas
15 minutos
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Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Deployment Manager
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Módulo
Deployment Manager
4 Temas
38 minutos
All Products -
This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...
Dev Studio overview
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Módulo
Dev Studio overview
1 Tema
15 minutos
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With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...
DevOps
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Módulo
DevOps
5 Temas
50 minutos
All Products -
This module outlines the concepts, importance, and the implementation of DevOps practices.
Generating test coverage reports
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Módulo
Generating test coverage reports
4 Temas
25 minutos
All Products -
This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...