Search
Adding a new property to an existing entity
-
Reto
Adding a new property to an existing entity
4 Tareas
20 minutos
-
U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Auditing changes to the value of fields
-
Reto
Auditing changes to the value of fields
1 Tarea
5 minutos
-
HRApps provides payroll setup for employees. For the Payroll Setup Case Type, an employee provides their bank information for direct deposit. When the...
Configuring a coaching tip
-
Reto
Configuring a coaching tip
2 Tareas
15 minutos
-
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
-
Reto
Configuring a common phrase
2 Tareas
15 minutos
-
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring customer verification
-
Reto
Configuring customer verification
3 Tareas
15 minutos
-
The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Configuring security policies
-
Reto
Configuring security policies
2 Tareas
5 minutos
-
GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...
Creating a new entity
-
Reto
Creating a new entity
5 Tareas
15 minutos
-
U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Creating users and roles
-
Reto
Creating users and roles
4 Tareas
10 minutos
-
GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Customizing the user interface for agents
-
Reto
Customizing the user interface for agents
2 Tareas
15 minutos
-
You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Importing customer data from a CSV
-
Reto
Importing customer data from a CSV
2 Tareas
10 minutos
-
U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...