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Business Architect

Pega Customer Decision Hub Foundation

Pega Process AI Essentials

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Misión

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Retos

    1 h 30 minutos

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Application deployment for Business Architects

    Assigning and completing work for Business Architects

    Authenticating customers using Digital Messaging

    • Módulo

      Authenticating customers using Digital Messaging

      2 Temas

      20 minutos

      Visible to: All users
    • Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...

    Building a Data Model for Business Architects

    Case Life Cycle design for Business Architects

    Configuring chat queues and routing

    • Módulo

      Configuring chat queues and routing

      5 Temas

      40 minutos

      Visible to: All users
    • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

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