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Cross-Sell on the Web Extended
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MisiĂłn
Cross-Sell on the Web Extended
1 MisiĂłn
6 MĂłdulos
8 Retos
13Â horas 20Â minutos
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The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level...
Deployment Manager for 1:1 Customer Engagement
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MisiĂłn
Deployment Manager for 1:1 Customer Engagement
5 MĂłdulos
5 Retos
4Â horas 35Â minutos
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Learn how to leverage the out-of-the-box application pipelines that Deployment Manager provides to include branch merging, application packaging...
Pega Customer Decision Hub Foundation
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MisiĂłn
Pega Customer Decision Hub Foundation
5 MĂłdulos
5 Retos
4Â horas
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Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
Preparation for 1:1 Customer Engagement Implementation
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MisiĂłn
Preparation for 1:1 Customer Engagement Implementation
3 MĂłdulos
11 Retos
7Â horas 10Â minutos
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Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...
Building the customer analytical data model
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MĂłdulo
Building the customer analytical data model
9 Temas
1 h 55Â minutos
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
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MĂłdulo
Building the Customer Insights Cache
9 Temas
1 h 45Â minutos
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Next best action and customer interactions
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MĂłdulo
Next best action and customer interactions
2 Temas
20Â minutos
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The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Preparing Customer Decision Hub for development
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MĂłdulo
Preparing Customer Decision Hub for development
3 Temas
40Â minutos
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Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using...
Presenting suggestions for agents
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MĂłdulo
Presenting suggestions for agents
4 Temas
35Â minutos
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Adding a new property to an existing entity
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Reto
Adding a new property to an existing entity
4 Tareas
20Â minutos
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U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...