To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.

Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.

Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.

In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.

Learn how you can configure role-based access control by using the Persona access landing page and Access Manager. The Persona access landing page and...

User management is fundamental to the successful implementation of a Pega Platform™ application.   

As a Pega Business Architect, in order to...

As a Pega Business Architect, understanding Case relationships enables you to design Pega Platform™ solutions that solve complex business processes...

Enforce dependencies using the Wait Step. The Wait Step allows you to pause and resume Case processing when the Case meets Conditions that you define...