Defining a customer Microjourney

Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps organized into stages that reflect major milestones in case processing.

Débutant

Case Management

Pega Express

Constellation

Anglais

Après avoir terminé ce module, vous pourrez :

Identify the elements of a case life cycle: stages, processes, and steps.

Differentiate between a primary stage and alternate stage.

Model the life cycle of a case type.

Appliquez ce que vous avez appris dans le Défi suivant :

Designing a Case Life Cycle v5

Disponible dans les missions suivantes :

Introduction to Pega Platform v6 Case Management Foundation v4

Rubriques

Pega Express delivery approach

5 mins

Case Life Cycle

10 mins

Case Life Cycle design

10 mins

Multi-step Forms

5 mins

Draft mode

10 mins

Quiz du module

10 mins