Search
Applying NLP for Case classification
-
Module
Applying NLP for Case classification
1 Rubrique
10 mins
Pega Platform '24.1 -
Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...
Automating actions when a property value changes
-
Module
Automating actions when a property value changes
1 Rubrique
15 mins
-
Automating actions whenever the value of a property changes allows for more sophisticated case automation.
Creating and managing teams of users
-
Module
Creating and managing teams of users
1 Rubrique
15 mins
-
Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.
Building a Data Model for Business Architects
-
Module
Building a Data Model for Business Architects
6 Rubriques
1h 35 mins
-
As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.
Learn how Pega applications...
Managing data values for Business Architects
-
Module
Managing data values for Business Architects
5 Rubriques
1h 15 mins
-
As a Pega Business Architect, understanding Pega's features for managing data integrity and accuracy throughout the Case Life Cycle is essential for...
Capturing and presenting data
-
Module
Capturing and presenting data
3 Rubriques
45 mins
-
Define fields to capture user input and present data to users. Add fields to Views to define and tailor the user interface (UI) for each Step of the...
Creating a data relationship
-
Module
Creating a data relationship
2 Rubriques
30 mins
-
Create data objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship in a Case...
Creating Customer Service data sources
-
Module
Creating Customer Service data sources
1 Rubrique
10 mins
-
You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Creating Data Objects
-
Module
Creating Data Objects
3 Rubriques
30 mins
-
Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...
Customer Decision Hub predictions
-
Module
Customer Decision Hub predictions
3 Rubriques
35 mins
-
Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for Data Scientists who manage...