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Creating and setting application variables
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Défi
Creating and setting application variables
2 Tâches
15 mins
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GoGoRoad stakeholders want a quick way to control the application behavior of the Assistance Request Case Type that uses a custom Condition to skip...
Creating a Digital Messaging interface
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Défi
Creating a Digital Messaging interface
2 Tâches
10 mins
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U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Customizing the user interface for agents
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Défi
Customizing the user interface for agents
2 Tâches
15 mins
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You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Validating data against business logic
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Défi
Validating data against business logic
1 Tâche
10 mins
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Customers with standard coverage use a credit card to pay for services performed by a service provider. To ensure that credit card transactions are...
Validating data in Dev Studio
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Défi
Validating data in Dev Studio
2 Tâches
10 mins
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GoGoRoad customers with Standard coverage provide credit card information during the Submission Stage of an Assistance Request Case to pay for...
Saving data to a system of record
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Défi
Saving data to a system of record
3 Tâches
10 mins
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The program manager for the roadside assistance service wants to provide users with an option to enroll when requesting service rather than...
Standardwerte für Eigenschaften festlegen
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Défi
Standardwerte für Eigenschaften festlegen
4 Tâches
10 mins
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Der Programm-Manager von GoGoRoad möchte sicherstellen, dass im Callcenter ausreichend Personal vorhanden ist, um Serviceverzögerungen zu vermeiden...
Enabling Pega Customer Decision Hub agents
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Défi
Enabling Pega Customer Decision Hub agents
2 Tâches
5 mins
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The system architects have run the Pega Customer Decision Hub™ setup wizard and created the implementation application for U+ Bank. As a system...
Simulating an external data source
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Défi
Simulating an external data source
3 Tâches
10 mins
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During roadside assistance, a service provider performs minor mechanical repairs. Requests for roadside assistance must identify the vehicle so that...
Importing customer data from a CSV
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Défi
Importing customer data from a CSV
2 Tâches
10 mins
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U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...