Learn the core principles of application development on Pega Platform™. Business users and delivery team members use these principles to plan and...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

This module outlines the concepts, importance, and the implementation of DevOps practices.

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...

As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...

U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...