The business partners in the Human Resources (HR) department request two reports.

The first report must track the progress of candidate Cases...

Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...

Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...

The manager at U+ Bank wants to automate replies and notifications in the bank application as it reduces strain on the bank's customer experiences...

The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...

The HR department wants to allow new employees to enroll in a health insurance plan on their first day of employment. To ensure that new employees can...

The Human Resources (HR) department wants to allow HR business partners to update the start date for an employee while the onboarding case is open. If...

As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...

To reduce errors and complaints with payroll processing, the Human Resources department allows employees of TGB to enroll in direct deposit. When...