Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...

The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level...

Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...

In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...

U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...

U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...

As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...