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Business conditions
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モジュール
Business conditions
2 トピック
20 分
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Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Designing a mobile app experience
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モジュール
Designing a mobile app experience
2 トピック
25 分
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Mobile app experiences built with Pega Platform™ can be configured for each user role. Learn how to personalize the theme colors of a mobile app...
Designing UI for multiple devices
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モジュール
Designing UI for multiple devices
3 トピック
30 分
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Leverage responsive behavior, such as that found in layout templates, to create an optimal user experience regardless of which device users prefer.
Configuring common phrases for agents
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モジュール
Configuring common phrases for agents
1 トピック
10 分
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating custom tabs
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モジュール
Creating custom tabs
2 トピック
25 分
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Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Customizing the customer service user interface
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モジュール
Customizing the customer service user interface
2 トピック
15 分
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Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Low-code defined
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モジュール
Low-code defined
5 トピック
50 分
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Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...
Guiding a customer service agent with dialogs
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モジュール
Guiding a customer service agent with dialogs
2 トピック
15 分
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Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
Presenting suggestions for agents
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モジュール
Presenting suggestions for agents
4 トピック
35 分
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Designing a mobile app experience
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チャレンジ
Designing a mobile app experience
4 タスク
15 分
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GoGoRoad wants to allow customers to create an assistance request Case from their mobile device. Customize the User mobile app Channel to design a...