Search
Pega UX solution advantages
-
モジュール
Pega UX solution advantages
7 トピック
1時間 30 分
-
This module provides an overview of Pega Platform™ UX solutions and their advantages.
Pega UX solutions
-
モジュール
Pega UX solutions
4 トピック
1時間
-
This module provides an overview of Pega Platform™ UX solutions and their advantages.
Routing Assignments to users
-
モジュール
Routing Assignments to users
1 トピック
25 分
-
Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...
Routing email based on content
-
モジュール
Routing email based on content
3 トピック
25 分
-
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Setting chat and messaging behavior
-
モジュール
Setting chat and messaging behavior
4 トピック
35 分
-
Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Setting up Messaging AI
-
モジュール
Setting up Messaging AI
5 トピック
50 分
-
Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI...
Tools for debugging Constellation applications
-
モジュール
Tools for debugging Constellation applications
2 トピック
35 分
Pega Platform '23 -
Examine the tools that are available to assist in debugging Constellation applications.
Training the email bot
-
モジュール
Training the email bot
2 トピック
20 分
-
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
UI authoring in Constellation
-
モジュール
UI authoring in Constellation
5 トピック
50 分
Pega Platform '23 -
Explore how you can configure Views to create the user interface in a Constellation application.
Adding a duplicate Case search for BAs
-
チャレンジ
Adding a duplicate Case search for BAs
4 タスク
15 分
-
In a DCO session, GoGoRoad stakeholders said that they want to ensure that only one Assistance Request Case is processed for each customer incident...