Create variations of a Rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business.

Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.

Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.

This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...

With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...

This module outlines the concepts, importance, and the implementation of DevOps practices.

Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

This module provides an overview of the test coverage metric and the process to generate test coverage reports. Learn how to generate user-level and...

In this module, you learn about the following aspects of Deployment Manager:

• Using the privileges that control access to the features available on...