Search
Pega Customer Service Case Management Edition
-
ミッション
Pega Customer Service Case Management Edition
2 モジュール
3 チャレンジ
1時間 30 分
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Business conditions
-
モジュール
Business conditions
2 トピック
20 分
-
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Configuring a dashboard
-
モジュール
Configuring a dashboard
1 トピック
15 分
-
Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Monitoring your contact center with Insights
-
モジュール
Monitoring your contact center with Insights
2 トピック
15 分
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Pega Voice AI introduction
-
モジュール
Pega Voice AI introduction
2 トピック
25 分
-
Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Presenting suggestions for agents
-
モジュール
Presenting suggestions for agents
4 トピック
35 分
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Service requests
-
モジュール
Service requests
9 トピック
50 分
-
This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...
Configuring a dashboard
-
チャレンジ
Configuring a dashboard
2 タスク
30 分
-
Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...
Configuring business conditions
-
チャレンジ
Configuring business conditions
2 タスク
5 分
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Creating a new service request
-
チャレンジ
Creating a new service request
4 タスク
10 分
-
U+ Bank wants to offer its employees lunch services by creating a service request in which employees can select and then submit what they want to eat...