Module
Defining a customer Microjourney
Archived
8 Topics
1 hr 5 mins
Beginner
Pega Platform 8.5
Case Management
English
Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps organized into stages that reflect major milestones in case processing.
After completing this module, you should be able to:
Available in the following missions:
Topics
Case Life Cycle
20 mins
Creating a top-level case type
5 mins
Creating a primary stage
5 mins
Adding a sequential process to a stage
5 mins
Multi-step Forms
5 mins
Adding a multistep form to a stage
5 mins
Adding single steps to processes
5 mins
Collecting information from a user
5 mins
Module Quiz
10 mins