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AI for 1:1 Customer Engagement
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Mission
AI for 1:1 Customer Engagement
9 Modules
15 Challenges
11 hrs 25 mins
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Familiarize yourself with the one-to-one customer engagement paradigm and discover how Pega omni-channel AI delivers the right action during every...
Application Development Intermediate
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Mission
Application Development Intermediate
7 Modules
7 Challenges
8 hrs 35 mins
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Take the next step in your journey towards mastering Application Development.
Case Management Intermediate
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Mission
Case Management Intermediate
5 Modules
5 Challenges
5 hrs 15 mins
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Continue learning about Case Management using Pega Platform™.
Constellation Adoption
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Mission
Constellation Adoption
5 Modules
11 Challenges
12 hrs 10 mins
Pega Platform '23 -
Explore Pega's Constellation architecture and learn about building Views, debugging applications, and working directly with the DX API.
Note: This...
Customer Service Developer
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Mission
Customer Service Developer
3 Missions
3 Modules
3 Challenges
22 hrs
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In this mission, students learn how to customize a Pega Customer Service™ application. Students can configure a chatbot with Digital Messaging and...
Customer Service Low-Code Developer
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Mission
Customer Service Low-Code Developer
5 Missions
7 Modules
6 Challenges
1 day 15 hrs 42 mins
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Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...
Data and Integration Intermediate
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Mission
Data and Integration Intermediate
6 Modules
7 Challenges
5 hrs 55 mins
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Continue learning about data and integration using Pega Platform™.
Data Scientist
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Mission
Data Scientist
3 Missions
17 hrs 35 mins
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Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio. Prediction Studio is the dedicated workspace for...
Email Bots for Pega Customer Service
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Mission
Email Bots for Pega Customer Service
4 Modules
3 Challenges
2 hrs 35 mins
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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Pega Call
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Mission
Pega Call
6 Modules
2 hrs 15 mins
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Learn how Pega Call™ ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...