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Data Scientist

Pega Customer Decision Hub Foundation

Pega Digital Messaging

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Challenges

    1 hr 30 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Configuring common phrases for agents

    Creating custom tabs

    • Module

      Creating custom tabs

      2 Topics

      25 mins

      Visible to: All users
    • Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

    Customer Decision Hub predictions

    Customizing the customer service user interface

    • Module

      Customizing the customer service user interface

      2 Topics

      15 mins

      Visible to: All users
    • Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

    Defining prediction patterns

    • Module

      Defining prediction patterns

      2 Topics

      20 mins

      Visible to: All users
    • Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors in Pega Customer Decision Hub™. For...

    Digital messaging

    • Module

      Digital messaging

      3 Topics

      25 mins

      Visible to: All users
    • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

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