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Business Agility in 1:1 Customer Engagement

Cross-Sell on the Web Extended

Deployment Manager for 1:1 Customer Engagement

  • Mission

    Deployment Manager for 1:1 Customer Engagement

    5 Modules

    5 Challenges

    4 hrs 35 mins

    Visible to: All users
  • Learn how to leverage the out-of-the-box application pipelines that Deployment Manager provides to include branch merging, application packaging...

Pega Customer Decision Hub Foundation

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Challenges

    1 hr 30 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Presenting suggestions for agents

    • Module

      Presenting suggestions for agents

      4 Topics

      35 mins

      Visible to: All users
    • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

    Importing customer data from a CSV

    • Challenge

      Importing customer data from a CSV

      2 Tasks

      10 mins

      Visible to: All users
    • U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...

    Setting up data ingestion

    Setting up integration to store data into Pega using realtime REST JSON

    • Challenge

      Setting up integration to store data into Pega using realtime REST JSON

      8 Tasks

      1 hr

      Pega Customer Decision Hub 8.7 Visible to: All users
    • MyOrg has decided to partner with Pega to better support their ability to sell their software by introducing a new integration component that will...

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