Search
Application Development Intermediate
-
Mission
Application Development Intermediate
7 Modules
7 Challenges
8 hrs 35 mins
-
Take the next step in your journey towards mastering Application Development.
Case Management Intermediate
-
Mission
Case Management Intermediate
5 Modules
5 Challenges
5 hrs 15 mins
-
Continue learning about Case Management using Pega Platform™.
Data and Integration Intermediate
-
Mission
Data and Integration Intermediate
6 Modules
7 Challenges
5 hrs 55 mins
-
Continue learning about data and integration using Pega Platform™.
Pega Customer Service Case Management Edition
-
Mission
Pega Customer Service Case Management Edition
2 Modules
3 Challenges
1 hr 30 mins
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Preparation for 1:1 Customer Engagement Implementation
-
Mission
Preparation for 1:1 Customer Engagement Implementation
3 Modules
11 Challenges
7 hrs 10 mins
-
Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...
User Experience (UX) Design
-
Mission
User Experience (UX) Design
5 Modules
1 Challenge
3 hrs 2 mins
-
The User Experience (UX) Design mission is an advanced mission for Pega certified senior system architects (PCSSA) who are ready to take on the Pega...
Adding an external data source to a data type
-
Module
Adding an external data source to a data type
2 Topics
30 mins
-
Configure data types based on external data models to simplify integration with external systems.
Building the customer analytical data model
-
Module
Building the customer analytical data model
9 Topics
1 hr 55 mins
-
Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
-
Module
Building the Customer Insights Cache
9 Topics
1 hr 45 mins
-
Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Creating a case from email
-
Module
Creating a case from email
2 Topics
20 mins
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.