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  • Mission

    Case Management Intermediate

    5 Modules

    4 Challenges

    5 hrs 55 mins

    Visible to all users
  • Continue learning about case management using Pega Platform™.

  • Mission

    Data and Integration Intermediate

    7 Modules

    7 Challenges

    6 hrs

    Visible to all users
  • Continue learning about data and integration using Pega Platform™.

  • Module

    Adding an external data source to a data type

    4 Topics

    40 mins

    Visible to all users
  • Configure data types based on external data models to simplify integration with external systems.

  • Module

    Approving cases with an authority matrix

    2 Topics

    25 mins

    Visible to all users
  • Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

  • Module

    Configuring case approvals with an authority matrix

    2 Topics

    20 mins

    Visible to all users
  • Model case approvals that require "dotted-line" approval, where an approving party is not part of the user's reporting hierarchy, such as contracts...

  • Module

    Debugging system performance

    4 Topics

    1 hr 15 mins

    Visible to all users
  • Diagnosing performance issues requires understanding the root cause of an issue. For example, a user might report that an application takes a minute...

  • Module

    Decision tables and trees

    7 Topics

    1 hr 40 mins

    Visible to all users
  • Decision tables and decision trees are fundamental to enforcing business decisions. You can use these decision rules in flows, routers, activities...

  • Module

    Duplicate and temporary cases

    4 Topics

    30 mins

    Visible to all users
  • Learn how to configure the search duplicate cases feature to identify duplicate cases in the system. This feature allows users to decide which case is...

  • Module

    Exchanging data with other applications

    2 Topics

    20 mins

    Visible to all users
  • Most businesses have applications that handle a wide variety of business needs. Many of these applications need to exchange data with each other as...

  • Module

    Extending service-level agreement configurations

    4 Topics

    40 mins

    Visible to all users
  • In Dev Studio, you can configure more complex service-level agreements to meet business needs that require delayed processing of an assignment...

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