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  • Mission

    Case Management Intermediate

    5 Modules

    4 Challenges

    5 hrs 55 mins

    Visible to all users
  • Continue learning about case management using Pega Platform™.

  • Challenge

    Configuring flow action pre- and post-processing

    3 Tasks

    20 mins

    Visible to all users
  • Currently, the Candidate case type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the case at the...

  • Challenge

    Configuring new case creation

    2 Tasks

    10 mins

    Visible to all users
  • The designer of the MyTown311 application wants you to change the Report problem form so that the Type, Description, and Department fields are aligned...

  • Challenge

    Configuring parallel processing

    5 Tasks

    20 mins

    Visible to all users
  • At TGB, candidates for an open position are interviewed by three to six existing employees. The existing interview process in the HRApps application...

  • Challenge

    Configuring the view of a case

    4 Tasks

    45 mins

    Visible to all users
  • Caseworkers who process a service request case need an optimized information architecture to understand and process the case quickly. 

    Using App...

  • Challenge

    Creating a custom case utility widget

    4 Tasks

    25 mins

    Visible to all users
  • The stakeholders of the MyTown311 want Service Request cases to show relevant repair manuals based on the repair type of the request. For example, a...

  • Challenge

    Creating a Pega Web Mashup

    3 Tasks

    15 mins

    Visible to all users
  • ReserveIt is an online marketplace, owned by ABB Corp., that lets people rent out homes or apartments to guests. Customers can browse the listings to...

  • Challenge

    Enabling accessibility features in an application

    1 Task

    10 mins

    Visible to all users
  • To ensure compliance with government regulations on accessibility, GoGoRoad wants to assess the user experience (UX) for users with color vision...

  • Challenge

    Overriding case urgency

    2 Tasks

    10 mins

    Visible to all users
  • Onboarding cases have an initial urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...

  • Challenge

    Updating assignment routing

    3 Tasks

    20 mins

    Visible to all users
  • The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a case type to perform...

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