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Always-On Outbound Customer Engagement
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Mission
Always-On Outbound Customer Engagement
7 Modules
7 Challenges
5 hrs 55 mins
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Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...
Cross-Sell on the Web Extended
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Mission
Cross-Sell on the Web Extended
1 Mission
6 Modules
8 Challenges
13 hrs 20 mins
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The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level...
Pega Customer Decision Hub Foundation
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Mission
Pega Customer Decision Hub Foundation
5 Modules
7 Challenges
4 hrs 30 mins
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Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
Pega Process AI Essentials
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Mission
Pega Process AI Essentials
4 Modules
3 Challenges
3 hrs 5 mins
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In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...
Pega Robotic Process Automation Overview
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Mission
Pega Robotic Process Automation Overview
1 Module
1 hr 15 mins
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Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for this technology and differentiate between attended and unattended...
Next best action and customer interactions
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Module
Next best action and customer interactions
2 Topics
20 mins
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The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Pega Robotic Process Automation
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Module
Pega Robotic Process Automation
8 Topics
1 hr 5 mins
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Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for the technology and differentiate between attended and unattended...
Presenting suggestions for agents
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Module
Presenting suggestions for agents
4 Topics
35 mins
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Creating a fraud prediction
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Challenge
Creating a fraud prediction
3 Tasks
15 mins
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U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...