To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.

With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...

Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.

In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...

In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...

Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.

In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.