
Modul
Defining a customer Microjourney
Archived
5 Themen
50 Min.
Anfänger
Pega Platform 8.5
Case Management
Pega Express
Englisch
Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps organized into stages that reflect major milestones in case processing.