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Modul

Defining a customer Microjourney

Archived

5 Themen

50 Min.

 Visible to: All users
Anfänger
Pega Platform 8.5
Case Management
Pega Express
Englisch
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Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps organized into stages that reflect major milestones in case processing.

Nach Abschluss dieses Moduls können Sie Folgendes:

Identify the elements of a case life cycle: stages, processes, and steps
Differentiate between a primary stage and alternate stage
Model the life cycle of a case type

In der folgenden Mission verfügbar:

Low-Code App Builder v2

Themen

Pega Express delivery approach

5 Min.

Case Life Cycle

10 Min.

Case Life Cycle design

10 Min.

Multi-step Forms

5 Min.

Draft mode

10 Min.

Modulquiz

10 Min.

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