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Applying NLP for Case classification
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Modul
Applying NLP for Case classification
1 Thema
10 Min.
Pega Platform '24.1 -
Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...
Automating actions when a property value changes
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Modul
Automating actions when a property value changes
1 Thema
15 Min.
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Automating actions whenever the value of a property changes allows for more sophisticated case automation.
Background processing
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Modul
Background processing
4 Themen
50 Min.
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Learn how the background processing capabilities in Pega Platform™ allow you to offload tasks to help improve throughput and efficiency. Learn how to...
Creating and managing teams of users
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Modul
Creating and managing teams of users
1 Thema
15 Min.
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Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.
Building a Data Model for Business Architects
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Modul
Building a Data Model for Business Architects
6 Themen
1 Std. 35 Min.
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As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.
Learn how Pega applications...
Building the customer analytical data model
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Modul
Building the customer analytical data model
9 Themen
1 Std. 55 Min.
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
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Modul
Building the Customer Insights Cache
9 Themen
1 Std. 45 Min.
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Managing data values for Business Architects
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Modul
Managing data values for Business Architects
5 Themen
1 Std. 15 Min.
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As a Pega Business Architect, understanding Pega's features for managing data integrity and accuracy throughout the Case Life Cycle is essential for...
Capturing and presenting data
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Modul
Capturing and presenting data
3 Themen
45 Min.
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Define fields to capture user input and present data to users. Add fields to Views to define and tailor the user interface (UI) for each Step of the...
Circumstancing Case processing
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Modul
Circumstancing Case processing
4 Themen
50 Min.
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Create variations of a Rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business.