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Customizing the customer service user interface

  • Modul

    Customizing the customer service user interface

    2 Themen

    15 Min.

    Visible to: All users
  • Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

The Data Model

Validating data against business logic

Validating data in Dev Studio

Saving data to a system of record

Datenmodell anzeigen

Debugging system performance

Decision tables and trees

Identifying duplicate Cases

Sending emails during Case processing

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