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Configuring a knowledge article suggestion
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Challenge
Configuring a knowledge article suggestion
5 Aufgaben
5 Min.
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Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...
Configuring a portal
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Challenge
Configuring a portal
1 Aufgabe
10 Min.
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Configuring chat queues
Configuring common phrases for agents
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Challenge
Configuring common phrases for agents
3 Aufgaben
5 Min.
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U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Configuring Primary Fields for BAs
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Challenge
Configuring Primary Fields for BAs
4 Aufgaben
10 Min.
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During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...
Configuring UI elements
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Challenge
Configuring UI elements
2 Aufgaben
10 Min.
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After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...
Constructing Views in Constellation for BAs
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Challenge
Constructing Views in Constellation for BAs
6 Aufgaben
40 Min.
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For users to interact with the GoGoRoad application, a user interface (UI) must be created. Highlighting the advantages of Constellation during both...
Creating a Data Model
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Challenge
Creating a Data Model
3 Aufgaben
10 Min.
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When creating an application, consider the Data Model. The Data Model defines how users store and retrieve the data in your application. In the MyTown...
Creating a data object for BAs
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Challenge
Creating a data object for BAs
4 Aufgaben
30 Min.
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One of the most important elements of a Pega application is the Data Model. After Directly Capturing Objectives (DCO) sessions with several GoGoRoad...
Creating a data relationship
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Challenge
Creating a data relationship
2 Aufgaben
15 Min.
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The mayor of MyTown asks you, the town project manager, to enable residents who report problems online to enter contact information and list any...