Search
Predicting missing the Service-Level Agreement
-
Modul
Predicting missing the Service-Level Agreement
1 Thema
10 Min.
-
Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...
Preparing Customer Decision Hub for development
-
Modul
Preparing Customer Decision Hub for development
3 Themen
40 Min.
-
Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using...
Presenting suggestions for agents
-
Modul
Presenting suggestions for agents
4 Themen
35 Min.
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
UI authoring in Constellation
-
Modul
UI authoring in Constellation
5 Themen
50 Min.
Pega Platform '23 -
Explore how you can configure Views to create the user interface in a Constellation application.
Enabling accessibility features in an application
-
Challenge
Enabling accessibility features in an application
1 Aufgabe
10 Min.
-
To ensure compliance with government regulations on accessibility, GoGoRoad wants to assess the user experience (UX) for users with color vision...
Adding a new property to an existing entity
-
Challenge
Adding a new property to an existing entity
4 Aufgaben
20 Min.
-
U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Adding clickstream data to a customer profile
-
Challenge
Adding clickstream data to a customer profile
6 Aufgaben
30 Min.
-
U+ Bank uses Pega Customer Decision Hub™ to present personalized credit card offers to its customers on its website. The data scientists want to...
Adding dynamic functionality to a button
-
Challenge
Adding dynamic functionality to a button
2 Aufgaben
10 Min.
-
After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...
Adding fields to Views
-
Challenge
Adding fields to Views
4 Aufgaben
20 Min.
-
Now that the Stages, Steps, and data objects for the MyTown 311 Service Request Case Life Cycle are configured, the Mayor and the Services coordinator...
Adding Portals and landing pages in Constellation applications
-
Challenge
Adding Portals and landing pages in Constellation applications
5 Aufgaben
30 Min.
Pega Platform '23 -
Sweet Life stakeholders have decided to create different Portals so that the users of their Tell Us More application only have access to the...