Search
24.1 Release notes
-
Modul
24.1 Release notes
2 Themen
25 Min.
Pega Platform '24.1 -
This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...
Debugging application errors
-
Modul
Debugging application errors
3 Themen
40 Min.
-
Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.
Applying NLP for Case classification
-
Modul
Applying NLP for Case classification
1 Thema
10 Min.
Pega Platform '24.1 -
Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...
Creating and managing teams of users
-
Modul
Creating and managing teams of users
1 Thema
15 Min.
-
Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.
Best practices for keeping your Pega applications running smoothly
-
Modul
Best practices for keeping your Pega applications running smoothly
3 Themen
25 Min.
-
Learn about the best practices for keeping your Pega applications running smoothly on Pega Cloud®, including using My Pega Cloud, guardrails, and Pega...
Pega positioning for Business Architects
-
Modul
Pega positioning for Business Architects
7 Themen
1 Std. 40 Min.
-
As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...
Configuring common phrases for agents
-
Modul
Configuring common phrases for agents
1 Thema
10 Min.
-
Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Customizing the customer service user interface
-
Modul
Customizing the customer service user interface
2 Themen
15 Min.
-
Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Dev Studio overview
-
Modul
Dev Studio overview
1 Thema
15 Min.
-
With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...
Guiding a customer service agent with dialogs
-
Modul
Guiding a customer service agent with dialogs
2 Themen
15 Min.
-
Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.