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Cascading approvals
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Modul
Cascading approvals
1 Thema
20 Min.
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Model a series of approvals using cascading approvals in Pega Platform™. To receive approval from people on different levels of the organizational...
Case Life Cycle design for Business Architects
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Modul
Case Life Cycle design for Business Architects
6 Themen
1 Std. 15 Min.
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As a Pega Business Architect, understanding how you transform business process with Pega Platform™ applications begins with designing the Case Life...
Case Management
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Modul
Case Management
11 Themen
1 Std. 35 Min.
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Learn about Pega’s Case Management capability that allows you to create applications using a business process like interface.
Circumstancing Case processing
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Modul
Circumstancing Case processing
4 Themen
50 Min.
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Create variations of a Rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business.
Collaboration with users
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Modul
Collaboration with users
1 Thema
20 Min.
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Complete your Microjourney® faster by using the Pulse and Tags widgets to interact with other application users.
Completing work on time
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Modul
Completing work on time
2 Themen
25 Min.
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Set goals and deadlines on Steps, Processes, Stages, and entire Cases to enforce the timely completion of work.
Configuring a dashboard
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Modul
Configuring a dashboard
1 Thema
15 Min.
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Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Configuring a form View
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Modul
Configuring a form View
1 Thema
15 Min.
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Explore how you can configure form Views. Learn how to configure form layouts and instructional text.
Configuring chat queues and routing
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Modul
Configuring chat queues and routing
5 Themen
40 Min.
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You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring common phrases for agents
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Modul
Configuring common phrases for agents
1 Thema
10 Min.
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Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...