Defining a customer Microjourney

Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps organized into stages that reflect major milestones in case processing.

Principiante

Case Management

Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Identify the elements of a case life cycle: stages, processes, and steps

Differentiate between a primary stage and alternate stage

Model the life cycle of a case type

Disponible en las siguientes misiones:

Low-Code App Builder v1 Case Management Foundation v1

Temas

Case Life Cycle

20 minutos

Creating a top-level case type

5 minutos

Creating a primary stage

5 minutos

Adding a sequential process to a stage

5 minutos

Multi-step Forms

5 minutos

Adding a multistep form to a stage

5 minutos

Adding single steps to processes

5 minutos

Collecting information from a user

5 minutos

Cuestionario del módulo

10 minutos