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Módulo

Defining a customer Microjourney

5 Temas

50 minutos

 Visible to: All users
Principiante Pega Platform 8.6 Case Management Pega Express Inglés
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Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps organized into stages that reflect major milestones in case processing.

Después de completar este módulo, podrá hacer lo siguiente:

Identify the elements of a case life cycle: stages, processes, and steps
Differentiate between a primary stage and alternate stage
Model the life cycle of a case type

Topics

Pega Express delivery approach

5 minutos

Case Life Cycle

10 minutos

Case Life Cycle design

10 minutos

Multi-step Forms

5 minutos

Draft mode

10 minutos

Cuestionario del módulo

10 minutos

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