This module provides an overview of Pega Platform™ UX solutions and their advantages.

This module provides an overview of Pega Platform™ UX solutions and their advantages.

Customer data changes, ongoing e-screening alerts, and periodic review deadlines are just a few examples of types of events that the application might...

Occasionally, an insurance claim might be erroneous or even fraudulent. To detect fraud and optimize the way in which the application routes work and...

During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

The Adopt phase follows the Build phase. During Adopt, you confirm that your client is ready to implement the Microjourneys™ that you packaged into a...

Assign responsibility for completing a Task to one or more users. Routing increases business efficiency by ensuring that the most appropriate users...

Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...

Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...