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Capturing and presenting data
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Módulo
Capturing and presenting data
3 Temas
45 minutos
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Define fields to capture user input and present data to users. Add fields to Views to define and tailor the user interface (UI) for each Step of the...
Cascading approvals
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Módulo
Cascading approvals
1 Tema
20 minutos
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Model a series of approvals using cascading approvals in Pega Platform™. To receive approval from people on different levels of the organizational...
Case Life Cycle design for Business Architects
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Módulo
Case Life Cycle design for Business Architects
6 Temas
1 h 15 minutos
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As a Pega Business Architect, understanding how you transform business process with Pega Platform™ applications begins with designing the Case Life...
Case Management
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Módulo
Case Management
11 Temas
1 h 35 minutos
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Learn about Pega’s Case Management capability that allows you to create applications using a business process like interface.
Collaboration with users
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Módulo
Collaboration with users
1 Tema
20 minutos
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Complete your Microjourney® faster by using the Pulse and Tags widgets to interact with other application users.
Completing work on time
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Módulo
Completing work on time
2 Temas
25 minutos
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Set goals and deadlines on Steps, Processes, Stages, and entire Cases to enforce the timely completion of work.
Configuring a dashboard
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Módulo
Configuring a dashboard
1 Tema
15 minutos
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Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Configuring a form View
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Módulo
Configuring a form View
1 Tema
15 minutos
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Explore how you can configure form Views. Learn how to configure form layouts and instructional text.
Configuring chat queues and routing
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Módulo
Configuring chat queues and routing
5 Temas
40 minutos
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You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring common phrases for agents
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Módulo
Configuring common phrases for agents
1 Tema
10 minutos
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Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...