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1:1 Customer Engagement Optimization

  • Mission

    1:1 Customer Engagement Optimization

    6 Modules

    5 Challenges

    3 hrs 30 mins

    Visible to all users
  • Learn how to run simulations to help business users understand the impact of changes on the decision management framework. Simulations enable you to...

Always-On Outbound Customer Engagement

Application Development Foundation

  • Mission

    Application Development Foundation

    1 Mission

    7 Modules

    4 Challenges

    15 hrs 45 mins

    Visible to all users
  • Begin your journey to learn about Pega’s Application Development capability

Business Agility in 1:1 Customer Engagement

  • Mission

    Business Agility in 1:1 Customer Engagement

    5 Modules

    3 Challenges

    3 hrs 5 mins

    Visible to all users
  • This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...

Business Architect

Case Management Foundation

  • Mission

    Case Management Foundation

    14 Modules

    14 Challenges

    7 hrs 55 mins

    Visible to all users
  • Begin your journey to learn about Pega’s Case Management capability.

Cross-Sell on the Web

Cross-Sell on the Web Extended

Customer Service Developer

  • Mission

    Customer Service Developer

    1 Mission

    6 Modules

    6 Challenges

    12 hrs 50 mins

    Visible to all users
  • In this course, students learn how to customize a Pega Customer Service™ application. Students will use Dev Studio to create customer composite tabs...

Data and Integration Foundation

  • Mission

    Data and Integration Foundation

    13 Modules

    10 Challenges

    9 hrs 50 mins

    Visible to all users
  • Begin your journey to learn about Pega’s Data and Integration capability.

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