Skip to main content

Search

Pega Customer Decision Hub Foundation

Pega Customer Service Case Management Edition

  • Mission

    Pega Customer Service Case Management Edition

    2 Modules

    3 Défis

    1h 30 mins

    Pega Customer Service 8.7 Visible to: All users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Pega Process AI Essentials

Preparation for 1:1 Customer Engagement Implementation

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Défis

    1h 30 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    System Architect

    DevOps

    • Module

      DevOps

      5 Rubriques

      50 mins

      All Products Visible to: All users
    • This module outlines the concepts, importance, and the implementation of DevOps practices.

    Implementing and deploying Pega Care Management

    • Module

      Implementing and deploying Pega Care Management

      6 Rubriques

      55 mins

      Pega Care Management 8.7 Visible to: All users
    • In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

    Monitoring your contact center with Insights

    • Module

      Monitoring your contact center with Insights

      2 Rubriques

      15 mins

      Visible to: All users
    • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

    Service requests

    We'd prefer it if you saw us at our best.

    Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

    Close Deprecation Notice