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Pega UX solution advantages

  • Module

    Pega UX solution advantages

    7 Rubriques

    1h 30 mins

    Visible to: All users
  • This module provides an overview of Pega Platform™ UX solutions and their advantages.

Pega UX solutions

Predicting case completion

  • Module

    Predicting case completion

    1 Rubrique

    15 mins

    Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

Predicting fraud

Predicting missing the Service-Level Agreement

  • Module

    Predicting missing the Service-Level Agreement

    1 Rubrique

    10 mins

    Visible to: All users
  • Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...

Presenting suggestions for agents

  • Module

    Presenting suggestions for agents

    4 Rubriques

    35 mins

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Adding dynamic functionality to a button

Adding fields to Views

Displaying list data in Views

Refining an Agile Workbench backlog

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