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Business Architect

Cross-Sell on the Web Extended

Deployment Manager for 1:1 Customer Engagement

  • Mission

    Deployment Manager for 1:1 Customer Engagement

    5 Modules

    5 Défis

    4 heures 35 mins

    Visible to: All users
  • Learn how to leverage the out-of-the-box application pipelines that Deployment Manager provides to include branch merging, application packaging...

Pega Customer Decision Hub Foundation

Pega Process AI Essentials

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Défis

    1h 30 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Pega positioning for Business Architects

    Pega tools that support Scrum for Business Architects

    Presenting suggestions for agents

    • Module

      Presenting suggestions for agents

      4 Rubriques

      35 mins

      Visible to: All users
    • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

    Creating a fraud prediction

    • Défi

      Creating a fraud prediction

      3 Tâches

      15 mins

      Visible to: All users
    • U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...

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