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1:1 Customer Engagement Optimization

  • Mission

    1:1 Customer Engagement Optimization

    6 Modules

    5 Défis

    3 heures 30 mins

    Visible to all users
  • Learn how to run simulations to help business users understand the impact of changes on the decision management framework. Simulations enable you to...

Always-On Outbound Customer Engagement

  • Mission

    Always-On Outbound Customer Engagement

    7 Modules

    7 Défis

    5 heures 15 mins

    Visible to all users
  • Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...

Application Development Foundation

  • Mission

    Application Development Foundation

    1 Mission

    7 Modules

    4 Défis

    15 heures 45 mins

    Visible to all users
  • Begin your journey to learn about Pega’s Application Development capability

Business Agility in 1:1 Customer Engagement

  • Mission

    Business Agility in 1:1 Customer Engagement

    3 Modules

    1 Défi

    1h 45 mins

    Visible to all users
  • This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...

Business Architect

Case Management Foundation

  • Mission

    Case Management Foundation

    14 Modules

    14 Défis

    7 heures 55 mins

    Visible to all users
  • Begin your journey to learn about Pega’s Case Management capability.

Cross-Sell on the Web

  • Mission

    Cross-Sell on the Web

    7 Modules

    11 Défis

    6 heures 45 mins

    Visible to all users
  • Learn how easy it is to author Next-Best-Action decisions for your always-on customer brain using Next-Best-Action Designer. Reduce design time while...

Cross-Sell on the Web Extended

  • Mission

    Cross-Sell on the Web Extended

    1 Mission

    6 Modules

    8 Défis

    14 heures 5 mins

    Visible to all users
  • The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level...

Customer Service Developer

  • Mission

    Customer Service Developer

    1 Mission

    6 Modules

    6 Défis

    12 heures 50 mins

    Visible to all users
  • In this course, students learn how to customize a Pega Customer Service™ application. Students will use Dev Studio to create customer composite tabs...

Data and Integration Foundation

  • Mission

    Data and Integration Foundation

    13 Modules

    10 Défis

    9 heures 50 mins

    Visible to all users
  • Begin your journey to learn about Pega’s Data and Integration capability.

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