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  • Module

    Accelerating revenue through channel partners

    3 Rubriques

    20 mins

    Visible to all users
  • Organizations are turning to the power of Partner Relationship Management (PRM) to accelerate indirect revenue. PRM provides visibility and...

  • Module

    Accessing sourced data in a case

    5 Rubriques

    45 mins

    Visible to all users
  • Optimize the retrieving, refreshing and persistence of data for case processing.

  • Module

    Achieving better results with Pega Sales Coach

    1 Sujet

    10 mins

    Visible to all users
  • Pega Sales Coach™ uses AI to evaluate seller performance by analyzing distinct actions that a typical sales representative takes each day. Pega Sales...

  • Module

    Adapters

    7 Rubriques

    42 mins

    Visible to all users
  • There are times within the Pega Platform™ when you cannot easily integrate Pega applications with other applications that are necessary to complete...

  • Module

    Adding members to the sales team

    2 Rubriques

    15 mins

    Visible to all users
  • A user of Pega Sales Automation™ has an operator record that defines roles, territory affiliation, and data access. The user can be a member of your...

  • Module

    Adding more tracking time periods for contact policies

    2 Rubriques

    25 mins

    Visible to all users
  • Learn about contact policies and how they are used in Pega Customer Decision Hub to improve the customer experience. Also, learn how to bypass the...

  • Module

    Analyzing customer distribution using Pega Value Finder

    2 Rubriques

    20 mins

    Visible to all users
  • Learn how Pega Value Finder can be used to discover areas of improvement in the next-best-action strategy and adjust the engagement policies to create...

  • Module

    Analyzing the effect of business changes using Pega Scenario Planner

    2 Rubriques

    25 mins

    Visible to all users
  • Learn how Scenario Planner allows you to easily simulate “what-if” scenarios to accurately forecast results, optimize strategies to meet specific...

  • Module

    Analyzing the results of simulations using reports

    2 Rubriques

    20 mins

    Visible to all users
  • Learn how to unit test a strategy using distribution test simulation. Analyze the simulation reports to understand the impact of creating or updating...

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