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5 heures 15 mins
Continue learning about case management using Pega Platform™.
1h 30 mins
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
2 heures 50 mins
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
Design reports to analyze case data and provide insight into processes and workflows.
In Dev Studio, you can configure more complex service-level agreements to meet business needs that require delayed processing of an assignment...
Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...
Model case approvals that require "dotted-line" approval, where an approving party is not part of the user's reporting hierarchy, such as contracts...
Decision tables and decision trees are fundamental to enforcing business decisions. Decision tables are a helpful approach when you must test the...
Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...
Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
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