Skip to main content

Search

Case Management Intermediate

Pega Customer Service Case Management Edition

  • Mission

    Pega Customer Service Case Management Edition

    2 Modules

    3 Défis

    1h 30 mins

    Pega Customer Service 8.7 Visible to all users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Pega Voice AI

  • Mission

    Pega Voice AI

    8 Modules

    2 heures 50 mins

    Visible to all users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Gaining insight into business efficiency

Extending service-level agreement configurations

Approving cases with an authority matrix

  • Module

    Approving cases with an authority matrix

    2 Rubriques

    25 mins

    Pega Platform 8.2 Visible to all users
  • Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

Configuring cascading approvals with an authority matrix

Decision tables and trees

Defining a reporting strategy

  • Module

    Defining a reporting strategy

    3 Rubriques

    20 mins

    Visible to all users
  • Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...

Designing reports with multiple sources

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice