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Cross-Sell on the Web Extended
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ミッション
Cross-Sell on the Web Extended
1 ミッション
6 モジュール
8 チャレンジ
13 時間 20 分
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The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level...
Pega Customer Decision Hub Foundation
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ミッション
Pega Customer Decision Hub Foundation
5 モジュール
7 チャレンジ
4 時間 30 分
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Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
Authenticating customers using Digital Messaging
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モジュール
Authenticating customers using Digital Messaging
2 トピック
20 分
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Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...
Building the customer analytical data model
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モジュール
Building the customer analytical data model
9 トピック
1時間 55 分
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
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モジュール
Building the Customer Insights Cache
9 トピック
1時間 45 分
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Coexistence for Constellation service requests
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モジュール
Coexistence for Constellation service requests
5 トピック
40 分
Pega Customer Service 8.8 -
Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...
Configuring chat queues and routing
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モジュール
Configuring chat queues and routing
5 トピック
40 分
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You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring common phrases for agents
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モジュール
Configuring common phrases for agents
1 トピック
10 分
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Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...
Configuring Digital Messaging Manager
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モジュール
Configuring Digital Messaging Manager
8 トピック
1時間 10 分
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The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Getting started with Digital Messaging
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モジュール
Getting started with Digital Messaging
2 トピック
15 分
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In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...