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Defining a customer Microjourney

5 Topics

50 mins

Visible to all users
Beginner Pega Platform 8.8 Case Management Pega Express Constellation English

Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps organized into stages that reflect major milestones in case processing.

After completing this module, you should be able to:

Identify the elements of a case life cycle: stages, processes, and steps.
Differentiate between a primary stage and alternate stage.
Model the life cycle of a case type.

Practice what you learned in the following Challenge:

Designing a case life cycle

Available in the following missions:

Low-Code App Builder Introduction to Pega Platform Case Management Foundation

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