Module

Defining a customer Microjourney

5 Topics

50 mins

Visible to: All users

Beginner

Pega Platform '23

Case Management

Pega Express

Constellation

English

Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps organized into Stages that reflect major milestones in Case processing.

After completing this module, you should be able to:

Identify the elements of a Case Life Cycle: Stages, Processes, and Steps.

Differentiate between a Primary Stage and Alternate Stage.

Model the life cycle of a Case Type.

Practice what you learned in the following Challenge:

Designing a Case Life Cycle v6

Available in the following missions:

Low-Code App Builder v6

Introduction to Pega Platform v7

Case Management Foundation v5

Topics

Pega Express delivery approach

5 mins

Case Life Cycle

10 mins

Case Life Cycle design

10 mins

Multi-step Forms

5 mins

Draft mode

10 mins

Module Quiz

10 mins

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Defining a customer Microjourney

After completing this module, you should be able to:

Practice what you learned in the following Challenge:

Available in the following missions:

Topics

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