Defining a customer Microjourney

Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps organized into stages that reflect major milestones in case processing.

Beginner

Case Management

Pega Express

Inglês

Depois de concluir este módulo, você deverá ser capaz de:

Identify the elements of a case life cycle: stages, processes, and steps

Differentiate between a primary stage and alternate stage

Model the life cycle of a case type

Disponível na seguinte missão:

Low-Code App Builder v2

Tópicos

Pega Express delivery approach

5 min

Case Life Cycle

10 min

Case Life Cycle design

10 min

Multi-step Forms

5 min

Draft mode

10 min

Quiz do módulo

10 min