Learn the core principles of data and integration on Pega Platform™. Business users and delivery team members use these principles to plan and deliver...

Learn the core principles of application development on Pega Platform™. Business users and delivery team members use these principles to plan and...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

This module outlines the concepts, importance, and the implementation of DevOps practices.

Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...

Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...