Throughout the case lifecycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...

In the Sample application, two data structures exist:

• Directors: Sample-Data-Directors
• Managers: Sample-Data-Managers

Along with the data structures...

GoGoRoad wants to allow customers to create an assistance request Case from their mobile device. Customize the User mobile app Channel to design a...

Das Kundendienst-Team von GoGoRoad möchte mobilen Benutzern auf einer für Smartphones optimierten Benutzeroberfläche die in der Nähe ansässigen...

As a customer service representative (CSR) you are tasked to handle interactions through various channels. In this challenge, you will conduct an...

After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...

As part of each candidate Case, TGB performs a background check on the applicant. As part of the background check, a SOAP connector is invoked to...

Human Resources (HR) business partners create benefits enrollment and employee evaluation Cases on behalf of TGB employees. To ensure that they create...

GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...