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Business Architect

Pega Customer Decision Hub Foundation

Pega Customer Service Case Management Edition

  • Mission

    Pega Customer Service Case Management Edition

    2 Modules

    3 Challenges

    1 hr 30 mins

    Pega Customer Service 8.7 Visible to: All users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Pega Process AI Essentials

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Challenges

    1 hr 30 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Assigning and completing work for Business Architects

    Building a Data Model for Business Architects

    Case Life Cycle design for Business Architects

    Controlling Case workflow for Business Architects

    Creating Customer Service data sources

    • Module

      Creating Customer Service data sources

      1 Topic

      10 mins

      Visible to: All users
    • You use Customer Service data sources to add external data objects into the Pega Customer Service application. Within data sources, you can specify...

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