Learn the core principles of data and integration on Pega Platform™. Business users and delivery team members use these principles to plan and deliver...

Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Learn the core principles of application development on Pega Platform™. Business users and delivery team members use these principles to plan and...

Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...

Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...

You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...

Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...

This module outlines the concepts, importance, and the implementation of DevOps practices.

Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...